Atarim for Clients and Stakeholders: How to Provide Clear Feedback

Most feedback gets lost in translation, not in transit. “The button looks off” arrives in an email, three days later somebody asks which button, and a week disappears. Atarim removes that gap by letting you attach your comment to the exact thing you are looking at — no account, no project tool to learn, and no describing where something sits on the page.

You click the thing you are talking about. Atarim records where you clicked and what the page looked like at the time.

Most feedback gets lost in translation, not in transit. “The button looks off” arrives in an email, three days later somebody asks which button, and a week disappears. Atarim removes that gap by letting you attach your comment to the exact thing you are looking at.

You do not need an Atarim account, you do not need to learn a project tool, and you do not need to describe where something is on the page. You click it. Everything below is what you can do from there.

Opening the Project

Your team sends you a link. What happens when you open it depends on how they set the project up.

If you are not signed in, Atarim asks who you are before your first comment goes anywhere. A short form appears, headed Let others know who you are, with fields for your name and email address and a checkbox agreeing to the terms and conditions. Fill it in and select Save.

That is all that is required — no password, no account. Your name and email are used to attribute your comments so your team knows who left them. If you do already have an Atarim account, the same panel offers Sign in instead.

Browse Mode and Comment Mode

The bar along the bottom of the screen carries a switch between two modes. Knowing which one you are in explains almost every moment of early confusion.

Leaving Feedback on a Page

Clicking the element is what attaches your comment to it, so where you click matters as much as what you write.

Instructions:

Make sure you are in Comment mode.

Click the element you want to talk about — a button, a heading, an image, a block of text. A numbered marker appears and a comment box opens, prompting What are you thinking?

Type your feedback.

Select Comment to post it. Atarim captures a screenshot of the page as it looked when you commented, so the team can see exactly what you saw.

You do not have to describe the location, the screen size, or the browser. That context is recorded with the task automatically — the screenshot is described in-product as a snapshot of what was seen when the task was made.

Drawing on the Screenshot

When words are doing too much work, draw instead. The comment box has an annotation control, described as annotating a screenshot and attaching it as a comment.

Instructions:

Open the annotation control in the comment box. A window opens headed Annotate screenshot.

Pick a tool and mark up the image.

Adjust as needed using Undo, Redo, or Fit to Screen.

Select Save to attach the annotated image to your comment, or Cancel to discard it.

Attaching Files to Your Feedback

Brand guidelines, a reference screenshot, a PDF of approved copy — anything that saves an explanation can be attached to the comment itself.

Instructions:

Open the attachment control in the comment box. Its tooltip reads Attach an item.

Choose your file, or drag it onto the task panel. The drop area confirms with Drop your item here.

Post the comment as normal.

Individual files are limited to 15 MB. If a file is too large, unsupported, or a duplicate, Atarim says so rather than failing silently.

Giving Your Overall Impression of a Page

Some points are not about a particular button. “The whole page feels cramped”, or “I’m not sure who this is aimed at”, belong to the page as a whole rather than to a spot on it.

That kind of feedback goes in the Feedback tab in the sidebar. As a client or reviewer, it opens by asking What’s your first impression? and explains the order it wants things in — tell them what you think of the page as a whole first, then click individual parts of the page to comment on specific elements.

1. Open the Feedback tab in the sidebar. You are prompted for your first impression of the page, with a note that your feedback is appreciated.
2. Write your overall reaction in the comment box and post it. It is recorded against the page rather than pinned to an element.
3. Then click individual parts of the page for anything specific.

Giving Feedback on Designs and Images

Not every review is a live website. If your team has shared mockups, logos, or other images, they appear under Designs in the sidebar, and you comment on them the same way — click the part of the image you mean, and type.

Where several versions of a design exist, you can compare them, so feedback stays attached to the version it was about rather than drifting onto the next one.

Reviewing on Phone and Tablet Layouts

A layout that works on a laptop can break on a phone, and that is usually where clients spot problems first. The bottom bar carries a device menu for previewing the design at various screen sizes, offering Desktop, Tablet, and Mobile.

Feedback left while a particular view is active is recorded against that view, so “this only happens on mobile” is captured for you rather than needing to be explained.

Following What Happens to Your Feedback

Every comment you leave becomes a task in the sidebar, and each task carries a status you can read at a glance.

Tasks also carry a priority — Low, Medium, High, or Critical — which helps the team sequence work when you have left a lot at once.

You can edit a comment after posting it, and delete one you no longer want. Deleting asks you to confirm and warns that it cannot be undone. You can also react to a comment rather than replying, which is a quick way to acknowledge something without adding to the thread.

Where Atarim’s AI Helps You

Atarim has an AI team, and two parts of it are pointed at you rather than at your agency. Neither one writes your feedback for you — they help you say what you already mean more precisely.

Claro Checks Whether Your Comment Is Clear

Claro reads your comment for how actionable it is as you post it. If it reads clearly, that is the end of it — the comment is marked as clear and nobody is interrupted. If it is ambiguous, Claro follows up with you directly rather than sending your agency away to guess.

Post your comment as normal. Claro assesses it in the background — you may briefly see Processing.

If Claro has suggestions, they appear on your own comment. They are specific alternatives, not a request to rewrite the whole thing.

Select Preview Change to see a suggestion applied to the page before committing to it. The preview is marked Only visible to you, and Revert undoes it.

Accept a suggestion, or dismiss them all if your original wording was right. Dismissed ones are recorded as reviewed and dismissed, so your agency knows you considered them.

AI Chat Inside a Task

Each task thread carries an AI control, described as somewhere to ask AI to clarify, suggest ideas, or sanity-check your thinking, based on that thread. It is useful when you know something is wrong but cannot articulate what — describe the problem loosely and work towards a specific request before your agency ever sees it.

Working a rough idea into a clear request is what this is for. Explore Collaborating With AI Inside Strategic Discovery

What the InnerCircle Is, and Why You Will Not See It

The InnerCircle is Atarim’s wider AI review team — specialists covering design, user experience, SEO, copy, and functionality — which your agency can run across a page to surface issues before you review it.

That review is a team tool, not a client one. By default, client accounts do not see the page review control or the AI-generated task markers it produces. If your agency mentions an AI review of a page, this is what they mean, and the results reach you as ordinary tasks.

If you are curious what your agency sees when they run one, the process is documented. Read Starting An AI Review

Seeing Where the Project Has Got To

If your team uses project stages, you can see the schedule rather than asking for it. The panel is headed Project Stages and Deadlines, and shows the Active Stage, any Completed Stages, and the due date for what is in flight.

Timings are shown in plain terms — how long remains, or how far past due something is — so you can judge whether your feedback is arriving in time to be useful.

Approving a Page

Where your team has enabled it, pages carry an approval status, and an approved page is labelled clearly so everyone can see it has been signed off. This replaces the “yes, that’s fine” email that nobody can find three weeks later.

Whether you can set that status yourself depends on how your team has configured the project — page status controls are not switched on for client accounts by default. If you need to sign work off formally and cannot see the control, ask your team to enable it for you.

Sign-off has a workflow behind it that your team may be relying on. Read The Client Approval Workflow

What You Will Not See

Your team can mark comments and tasks as internal. These are described in the interface as visible to administrators and team members only, and they do not appear for you.

This is deliberate and it works in your favour: it lets your team have their working conversation — estimates, technical debate, who is picking something up — without it landing in your review. What you see is what concerns you.

By default, a client account also has a simplified interface: filters, team member lists, and internal task controls are hidden rather than shown and disabled. If you need something you cannot find, it is worth asking rather than assuming it does not exist.

Internal tasks are a paid feature your team may or may not be using. See Internal Tasks

Working in Your Own Language

The collaboration interface can be shown in a number of languages, set from the quick actions menu in the bottom bar. If English is not your first language, switching before you start is worth the ten seconds — clearer feedback comes from a reviewer who is comfortable.

The language is set for the project rather than for you personally, so ask your team if the option is not available. Learn More About Best Practices For Client Communication

Writing Feedback Your Team Can Act On

The tools handle where. You still handle what. A few habits separate feedback that gets actioned from feedback that generates three follow-up questions.

Faster feedback loops come from clearer feedback, not from more of it. Explore Tips For Faster Feedback Loops

Example Use Cases

Known Limitations

Guests are not notified. Commenting without signing in means no emails about replies or completed work, so you need to revisit the link.

Comments can be switched off. If your team disables collaboration for a project, you can still read existing tasks but cannot add new ones.

Some controls depend on your team’s plan. Attachments, internal tasks, page approvals, and language settings are all features their subscription may or may not include.

Client accounts see a simplified interface by default. Filters, page status controls, and team lists are hidden rather than disabled.

Individual attachments are capped at 15 MB. Larger files need to be shared another way.

AI page reviews are a team feature. The InnerCircle review control and its AI-generated task markers are not shown to client accounts by default.

Guests may not be able to answer Claro. Without an account, a clarification request on your comment can be left unresolved.

Annotation applies to the screenshot, not the live page. Your drawing is attached to the comment as an image; it does not alter the site.

FAQs

Common issues

• Clicking a link leaves a comment instead of opening the page — you are in Comment mode. Switch to Browse, navigate, then switch back.
• You cannot find where to leave general feedback — it is the Feedback tab in the sidebar, not a button in the bottom bar.
• “Comments disabled” — your team has turned collaboration off for this project. You can still view existing tasks.
• Your comment box will not submit — empty comments cannot be posted.
• A warning about a missing attachment — your comment mentions a file you did not attach. Add it, or select submit again to post anyway.
• Your file was rejected — check the size, 15 MB per file, and that the type is supported.
• You lost a comment you were writing — a task is only saved once you post the first comment. Choose Keep Editing rather than Discard Task.
• The page will not load — usually the site’s own security settings. Report it to your team, or see Troubleshooting Websites That Aren’t Loading.
• You cannot see the approval control — page status is not enabled for client accounts by default. Ask your team.
• Claro flagged your comment and you cannot respond — this can happen when commenting as a guest. Sign in if you have an account, or ask your team to relay it.
• You are not getting any email updates — you are commenting as a guest rather than a signed-in user. Use Sign in if you have an account, or ask your team for a collaborator invitation.

Conclusion

Click the thing, say what you want to happen, and leave one point per comment. That is the whole method. The screenshot, the position, the device, and the page are all recorded for you, which means the effort you save on describing things can go into being clear about what you actually want.

Reviewing visually rather than by email is what removes the back-and-forth. Explore Reducing Feedback Cycles With Visual Collaboration